Call Office makes phone calls automatically. It dials a phone number, plays a voice message and interacts with the person you're calling. You can configure the interaction scenarios and include any information from your database in the voice messages.
You can use predictive dialing for:
- Advertizing and searching for new clients
- Mass distribution of information
- Optimizing accounts receivable
Intelligent Interactive Voice Response
Call Office allows for establishing an interactive voice response system of any complexity. It answers the incoming calls and reacts to commands received from callers. The IVR can use both DTMF tones and speech recognition for interaction with users.
You can use intelligent IVR for:
- Automation of incoming calls processing
- Reducing the workload of call center agents
- Increasing the speed of call processing
Call Office is capable of completely automating your SMS messaging. You can send short messages to a list of clients, create series of SMS messages or trigger messages, and use any information from your database. You're free to choose your mobile carrier and use ether standard GSM modems or SMS services based on the SMPP protocol.
Automated SMS messaging can be used for:
- Reactivation of inactive customers
- Urgent notifications
Incoming SMS Messages Processing
Call Office can receive and process incoming SMS messages. This enables you to create SMS services, including SMS answering machines, SMS voting and polling, or information services. In order to set up an SMS message processing solution you will need a GSM modem or a GSM gateway.
SMS processing can be used for:
- Creating added consumer value
- Simplifying your servicing process
- Implementing mass marketing activities
Telephony and communication management
Call Office can use all popular channels of telephone communication: SIP telephony, GSM modems, dial-up modems and Skype. The program uses GSM and SMS services for text messaging.
- Call handling for your PBX. Call Office can control the PBX so that it makes calls, disconnects and switches lines. Call Office can forward calls and switch calls to operators.
- Caller identification.
- Software-based off-hook detection.
- Manual calls. To make calls manually, open an Excel file with phone numbers, click a number, and the program will initiate a call. You make the call using a headset connected to the computer.
- Phone number verification. The verification is performed with the help of the HLR. This solution allows you to quickly bring your mobile number database up to date by detecting false or outdated contact information.
Working with various data sources
Call Office is very flexible with data management and allows you to:
- Retrieve any data and save the results
- Work with databases directly, without data import/export
- Work with several data sources simultaneously
- Use standard SQL queries to manage and retrieve data
Call Office has 3 voice tools:
- Pre-recorded audio files. You can record voice messages directly in the program interface or use ready-made sets of standard voice files collected in the Voice Library. The files in the library are recorded by professional speakers and contain frequently used words and phrases.
- Combining recordings into voice messages. The program will play a message compounded of several audio files. It allows you to create most of the messages you need for customer communication.
- Speech synthesis. Call Office can dynamically generate voice messages using local or network speech engines, including Google online services. The TTS (text-to-speech) technology allows you to automatically convert any text into voice messages.
Processing messages from callers
Call Office can interact with callers and respond to their actions. It is enabled by the following three features:
- Message recording. Just like a regular answering machine. You can save the recorded message to a database or to an audio file in order to listen to it or to play it on the line.
- DTMF recognition. DTMF consists of tone signals you make when you press keys on the phone in the tone dialing mode. Callers can control the program by pressing keys on their phones. It allows you to create an IVR system.
- Speech recognition. An innovative technology that converts voice into text. It allows you to create scripts for voice interaction with users.
Automated phone communication
Call Office can conduct meaningful conversations with callers (according to the pre-defined conversation script). It is enabled by the following three features:
- A visual editor to create scripts for conversations with callers. The editor allows you to control the program even if you do not know any programming languages.
- Conversational artificial intelligence. It is the cutting edge of today's technological breakthrough in automated communication.
- Working with email. Call Office allows you to send and receive emails using the MS Outlook programming interface. To use this feature, you need to have Outlook installed on your computer.
- Launching external applications from scripts.
- Launching program configurations without its graphical interface. Use the interface of the program to configure it and then run the configurations in the console mode. It saves system resources and allows you to run dozens of threads at the same time.
- Working with multiple channels. This feature allows the program to use multiple communication channels in one script. For example, one channel for calls and another one for text messaging.
- Multithreading. Call Office can execute multiple scripts at the same time.
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